Hi Everyone,
There were few questions recently from our support and customers on how to restore snapshots we sent to support centre. Well our customers may use customizations, with fields added to tables.
So this post is to shorten your support response turnaround.
Obviously if you make such a snapshot, it will be hard to restore on plain company. So what should be steps that always work. We have Source company and Destination. Source is at your customer premises. Destination is in our support centre in ... one of the European countries. So here are the steps:
0. Even before you started. Make sure 'A-ca' version on source and destination is the same. Literally.
1. Make a snapshot at source company. Full snapshot, with the customization, on the source company. Export it in a file. Keep it safe.
2. Export source company customization in a file. ZIP file of course. Assume you know how to export customizations in a file. Keep that file too. Please note 1 and 2 is not the same, you will get 2 (two) files at the end.
3. Now take files from 1 and 2 and send them to our support. Make sure they received right files (two files).
4. Now, assume we are support engineer. Create Empty company on newly created database. That is easy, just follow installation guide.
5. Take the file from 2. And upload customization on your empty company. Publish it. restart IIS.
6. Upload the snapshot file from 1. Restore it.
7. You enjoy.
Best Regards,
Sergey.
There were few questions recently from our support and customers on how to restore snapshots we sent to support centre. Well our customers may use customizations, with fields added to tables.
So this post is to shorten your support response turnaround.
Obviously if you make such a snapshot, it will be hard to restore on plain company. So what should be steps that always work. We have Source company and Destination. Source is at your customer premises. Destination is in our support centre in ... one of the European countries. So here are the steps:
0. Even before you started. Make sure 'A-ca' version on source and destination is the same. Literally.
1. Make a snapshot at source company. Full snapshot, with the customization, on the source company. Export it in a file. Keep it safe.
2. Export source company customization in a file. ZIP file of course. Assume you know how to export customizations in a file. Keep that file too. Please note 1 and 2 is not the same, you will get 2 (two) files at the end.
3. Now take files from 1 and 2 and send them to our support. Make sure they received right files (two files).
4. Now, assume we are support engineer. Create Empty company on newly created database. That is easy, just follow installation guide.
5. Take the file from 2. And upload customization on your empty company. Publish it. restart IIS.
6. Upload the snapshot file from 1. Restore it.
7. You enjoy.
Best Regards,
Sergey.